How does this work?
We offer a complimentary meet and greet appointment where we discuss vital information and answer any questions that you may have.
How far in advance do I need to call you?
As soon as possible, especially during the holiday times. We offer Saturday and evening appointments.
Do you work weekends?
Yes! We are available on weekends and holidays.
What are your business hours?
8am to 6pm, extended hours are available for an additional fee. Our last appointment is at 7pm.
Do I need to have a key made for you?
Yes, we would like 2 keys available at the meet & greet appointment.
Are you insured?
We are bonded and insured.
My animals require medication - can you do this?
We are happy to administer pills, injections and sub Q fluids for an additional fee.
Can you come just to give my animal medications?
Yes, we do medication only visits.
What if my pet gets sick while I am away?
We are both trained in pet first-aid and can handle any minor insult. For serious issues we consult you and transport your pet to their customary vet during normal business hours or to the 24 hour emergency hospital if necessary. (Additional charges apply)
Do you offer grooming?
We are happy to brush and comb your pet. Pet washing is available for an additional fee.
What if my trip is cancelled?
If you call us 24 hours before your service begins there is no charge. Within 24 hours there is a nominal cancellation fee.
What if I leave later or arrive earlier than scheduled?
If you need additional visits, please call to ensure the care of your pets. If you arrive home early your pets will be happy to see you !
I need you NOW !
Last minute requests are granted on a case by case basis- we will do our best to assist you.
How do I pay you?
We accept personal checks and cash. Payment is due at the start of service. There is a $10 charge for billing.
Are there any additional fees for Holidays?
Yes, holiday surcharges apply for New Year's Eve and Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day.
I do not want to kennel my dog, can you come for 7 days?
Yes, we can visit your dog for a maximum of 7 days. We require at least two visits a day and strongly recommend additional daily visits.